NEW TOOL

Task Center — Exchange Platform (APT Clients)

Making task management clear for Ops teams

Task Center Exchange Platform

Context & Problem

Ops teams were juggling tasks across spreadsheets and emails with no single dashboard for visibility. Ownership was unclear, deadlines were often missed, and accountability was a major pain point.

My Role

Sole UX Designer — conducted competitive analysis of existing task tracking tools to identify what worked well and what caused friction. Partnered with Product and Engineering, interviewed Ops users, created wireframes & prototypes, and supported handoff + QA.

Solution (V1)

I designed and launched a centralized Task Dashboard with:

  • Clear task views: To-Do, In Progress, Completed
  • Status labels for better tracking
  • Quick search & filters
  • Activity log + integrated notifications
Task Center Solution V1
Task Center Solution V2

Iteration (V2 – In Progress)

Based on feedback, we:

  • Renamed "Open" to To-Do for clarity
  • Added an In Progress tab for active work
  • Introduced urgent task alerts when survey scores fall below thresholds

Impact

  • User engagement up 50% since launch
  • Faster task tracking & fewer delays
  • Clearer accountability, fewer missed deadlines
  • Strong foundation for automation and analytics

How We'll Measure Success

  • More tasks completed on time
  • Faster completion rates
  • Higher adoption across Ops team
  • Positive usability feedback and time savings